Return & Refund Policy
Last Updated: June 15, 2026 · GrailFigs LLC
1. All Sales Final
All items sold by GrailFigs are secondhand and pre-owned unless explicitly stated otherwise in the listing. All sales are final. We do not accept returns or exchanges for change-of-mind purchases, including figures that have been opened or removed from packaging, items you no longer want after purchase, or items purchased as gifts. Each listing includes a condition grade: New, Like New, Good, Fair, or Poor. Please review the condition grade and all photos carefully before purchasing. By purchasing, you acknowledge the secondhand nature of the item and accept the listed condition.
2. Damaged or Incorrect Items
We will issue a full refund or replacement if your item arrives damaged due to shipping (damage that occurred in transit, not pre-existing wear consistent with the listed condition grade), or if you received the wrong item. To be eligible, you must contact us within 7 days of delivery at contact@grailfigs.com, provide your order number and a clear description of the issue, and include photos showing the damage or incorrect item.
3. Refund Process
Once your claim is reviewed and approved, refunds will be issued to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear on your statement. We may request that the damaged or incorrect item be returned before processing the refund, in which case we will provide a prepaid return shipping label.
4. Items Not Eligible for Refund
Pre-existing wear, scratches, or condition consistent with the listed condition grade are not eligible for refund. Items returned without prior authorization from GrailFigs LLC or items reported outside the 7-day window are also not eligible.
5. Lost or Stolen Packages
GrailFigs LLC is not responsible for packages that are lost or stolen after the carrier confirms delivery. We recommend contacting the carrier directly to file a claim. If you believe your package was lost in transit (not yet delivered), contact us and we will work with the carrier to resolve the issue.
6. Contact Us
For any questions or to initiate a damage/incorrect item claim, contact us at contact@grailfigs.com. Please include your order number in all correspondence. GrailFigs LLC · Frisco, Texas